2024.03.04 【Notice】Temporary Closure Omotesando Store on Mar 15th
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Returns & Refunds

Once you receive the item, we cannot accept any exchange or refund unless the item is faulty.

*Please note that most of the items that we carry have been previously owned. There may be some wrinkles, fraying and impression of use. If there is no problem for use, we do not see as faulty.
*We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
*Once you receive the package, please open and check the item as soon as possible.
*In case you return the item, please send back all accessories such as authenticity card, novelty and catalog.

Eligible for return or exchange

  • There is obvious faulty or difference from description on online store

  • When you receive the wrong item

NOT Eligible for return or exchange

  • Return or exchange of items (color / size) due to customer's convenience

  • When scratches or damage occurred at customer's responsibility or when used even once

  • When customer perform maintenance by yourself (cleaning or washing and others) and the state of goods has changed at the time of shipment

  • When damage occurred during delivery

  • Sale items or lucky bag

  • Underwear or swimwear

  • Items without original package, tag or accessories

  • Items ordered from other website

In case you receive faulty or wrong item, please contact us as soon as possible.
We will repair or exchange item if possible. If we cannot, we will refund and we will bear the shipping fee for returning